How to Check Sephora Gift Card Balance

If you love beauty products, there’s a good chance you’ve either given or received a Sephora gift card at some point. Sephora gift cards make for perfect presents—allowing the recipient to choose their favorite skincare, fragrance, makeup, or haircare products. Whether received during the holidays or as a birthday surprise, knowing how to check the balance on your Sephora gift card is essential before heading to the checkout.

TLDR: Sephora makes it easy to check your gift card balance through their website, in stores, and by phone. To find your balance online, you’ll need the card number and PIN located on the back of the card or included in your eGift email. Alternatively, speak to a cashier or call Sephora’s customer service for assistance. Always keep your card information secure and make a note of the remaining balance after use.

Why It’s Important to Check Your Sephora Gift Card Balance

Before diving into methods for checking your Sephora gift card balance, it’s helpful to understand why doing so is important. Overspending or underspending on your next purchase can easily be avoided by taking a couple of minutes to verify your balance. This simple step ensures you:

• Make informed purchasing decisions — Know how much you can spend before shopping.
• Avoid declined transactions — Eliminate the risk of your card being rejected at checkout.
• Track usage — Helps you see how much of your card you’ve used so far.

1. Checking Your Gift Card Balance Online

Probably the most convenient way to check your Sephora gift card balance is by visiting their official website. Here’s a step-by-step guide to checking your balance online:

1. Go to the Sephora website.
2. Scroll down to the footer of the site and find the section labeled Gift Cards.
3. Click on Check Gift Card Balance.
4. Enter your gift card number and the PIN (scratch-off area on the physical card back or included in the email).
5. Click Check and your remaining balance will be displayed.

Tip: Be cautious when entering your information on the website. Always make sure you’re on Sephora’s official domain to avoid phishing attempts.

2. Using the Sephora Mobile App

If you frequently shop at Sephora, chances are you’ve already downloaded the Sephora mobile app. Checking your gift card balance using the app is just as simple as on the website.

To check via the app:

1. Open the Sephora app on your mobile device.
2. Tap on the main menu (three horizontal lines) in the upper-left or upper-right corner.
3. Select Gift Cards.
4. Choose the Check Balance option.
5. Enter your gift card details as prompted.

The app method is ideal for those always on the go and provides the added convenience of storing your card digitally for future use.

3. In-Store Balance Check

Prefer a face-to-face shopping experience? No problem—checking your balance in a Sephora store is both quick and reliable.

Here’s how:

• Visit your nearest Sephora retail location.
• Present your physical or digital gift card to a Sephora cashier.
• Request a balance check—this can typically be done during checkout or at customer service.

Store associates have access to internal systems where they can confirm your gift card balance instantly without needing you to provide further personal details beyond the card itself.

4. Checking Your Balance by Phone

For those who prefer a more traditional approach, Sephora also offers a telephone-based balance check option.

To check your balance by phone:

1. Call Sephora’s customer service at 1-888-860-7897.
2. Select the appropriate menu prompt or follow the voice instructions to access gift card services.
3. Enter your 16-digit card number and 8-digit PIN when asked.
4. Listen for your card balance to be announced or transferred to a customer service rep for help.

Keep your card nearby so you can easily provide the necessary details without delays during the call.

5. Understanding Your Gift Card Information

To use any of the methods above effectively, it’s important to understand what details are required:

• Gift Card Number: Usually a 16-digit number found on the back of the physical card or in your eGift email.
• PIN: An 8-digit number located beneath a scratch-off label on physical cards. For digital cards, it’s included in the email.

If you’re having trouble locating either of these numbers, consider reaching out to Sephora’s customer support team for assistance.

Troubleshooting Common Gift Card Balance Issues

Sometimes, you may run into issues when attempting to check your balance. Here are a few common problems and their solutions:

• Card number or PIN not recognized: Double-check digits. Ensure there’s no confusion between letters and numbers (e.g., “O” vs “0”).
• Website or app not loading: Try a different browser, clear your cache, or check your internet connection.
• Card shows $0 balance: Try to recall when and where it was last used. It may already have been spent or compromised.
• Lost or stolen card: Unfortunately, most lost or stolen gift cards cannot be replaced unless you’ve kept the original receipt or card number. Contact Sephora’s customer service immediately.

Frequently Asked Questions (FAQs)

Can I use multiple gift cards in one transaction?
Yes, Sephora allows you to apply more than one gift card per purchase, both in stores and online.

Do Sephora gift cards expire?
No, Sephora gift cards do not have an expiration date and can be used anytime.

Can I reload my Sephora gift card?
Unfortunately, Sephora gift cards cannot be reloaded. Once the balance has been used in full, the card essentially becomes inactive.

Security Tips for Gift Card Use

Using a Sephora gift card should be a stress-free experience, but a little caution goes a long way in preventing fraud or misuse. Keep the following in mind:

• Never share your gift card numbers publicly, especially the PIN.
• Report lost or stolen cards to Sephora immediately to see if replacement is possible.
• Avoid third-party balance check websites—only use official Sephora platforms or verified services.

Conclusion

Whether you’re a beauty aficionado or shopping for someone else, Sephora gift cards are a valuable and flexible way to enjoy premium cosmetic and skincare products. Knowing how to check your gift card balance—whether online, through the mobile app, in-store, or by phone—ensures that your shopping experience is smooth and stress-free. Take note of your card details, monitor your usage, and safeguard your balance as diligently as your beauty regimen. With these steps in place, you’ll always be prepared for your next Sephora haul.